Outsourcing
Serving K12 Education Technology and IT Operations
Specializing in IT outsourcing technical support solutions for expatriate children and bilingual international schools
Why It's a Good Idea to Outsource IT
Managing IT on your own can be challenging and expensive.
Find the right partner to outsource, let’s IT support becomes a hands-off, stress-free experience.
Therefore, you can refocus on education innovation.
How we serve our clients - SolutionKeys Way
SolutionKeys way is to transform school’ student and teacher’s technical support experiences through process and technology innovation. Our excellence roots from unique mindsets and years of experience in success cases.
Thorough understanding of the industry
Fully and in-depth understanding of the needs of K-12 education
Organizational structure
Autonomous mindset and management model makes every outsourced employee more self-driven
Carefulyl selected
Our unique hiring evaluation system, which selects and assigns employees who are best suited for the position, has received numerous accolades from our clients
User Experience
Redesign the service journey。focusing on the “moments of truth” when deliver service to teacher and student
School Experience
Rationalize the planning and operation of IT services with reference to the school's calendar and operation rules
Wide Network
A strong network of IT executives, accumulated over the years, helps you synchronize with hot topics, challenges and industry trends
Excellent English
The whole team has excellent English skills, using English as the working language and communicating with foreign teachers without any obstacles
Trustworthy
With 20 years of experience in outsourcing services to international schools, we are experienced, knowledgeable and trustworthy
成功案例
Key benefits of outsourcing services
Focus on your core business and outsourcing some or all of your IT needs to a specialized outsourcing provider for management and implementation
Improve Efficiency
- Save Time
- Increased flexibility and resilience
- Maximizing productivity
High Quality Service
- Shift Responsibility from Executor to Monitor
- Enhance customer satisfaction
- Provide better service
Providing Value
- Enables you to focus on your core business
- Collaborative Knowledge Management
- One-stop solution
Reducing Risks
- Risk of personnel disputes
- Potential financial burden of termination indemnities
- Invisible risks such as joint and several liability
How to you train your staff?
Unlike most outsourcing companies, we focus on solving customer satisfaction and core issues in addition to technical, reliability, risk and security issues. With a unique and complex selection system, we have an in-depth understanding of our employees’ personality traits, personal backgrounds, developmental aspirations, technical skills, and learning potential. Our employees are better suited for customer service because they are clear about the purpose of their work, have future-oriented skills, and are self-motivated to fulfill their responsibilities.
International School Knowledge
Customer Satisfaction Management
Seamless team communication
Maintaining Quality Service
Problem solving mindset framework
Technical skills development
Case material analysis
Professionalism training
Compliance Training
保护孩子是最重要的工作
专为国际学校量身定制的保护与关爱责任培训课程
- Ethics and Code of Conduct
- The Law of the Protection of Juveniles
- Mandatory Reporting System
- Code of Campus Behavior
- Information Security
- 无犯罪记录要求
Advanced Management
Relationship Management
Workflow skills
Knowledge Management and Collaboration
Happiness to be at work
Details make the difference between success and failure
Handling Complaints
Priority management
Quality work
How do we do it?
Soft skills are vital
Do your workers have the skills of the future?
In the new digital environment, IT staff need to be able to communicate, collaborate and contribute efficiently to their teams and organizations. Here are some important soft skills that IT professionals need to master:
- Effective communication
- Adaptability and flexibility
- Customer service orientation
- Collaboration and teamwork
- Time management and prioritization
- Leadership and influence
Hiring young IT talent
Younger IT staff members are better suited to connect with students in school.Millennials are quickly making their mark in the workplace – they bring unique perspectives, drive technological changes.
- Proximity to student experiences and effective communication with students
- Tech-savvy and future skills
- They’re a “blank canvas”
- Energy and enthusiasm
- Cost effective
Project Management Phases
How does the steps of the IT outsourcing process look like?
Inititation
• Understanding Needs
• Assessing the current situation
Planning
• Integrated planning
• Targeting
• Resourcing
Execution
Monitoring and Controlling
• Fixing Problems
• Optimize operations
Closure
Get your tailored education outsourcing solution
SolutionKeys has proven experience providing outsourcing solutions that deliver strategic outcomes for our clients.
Discuss more about enabling service innovation for your school.